Title VI
DTC’s nondiscrimination protections and complaint process for race, color, and national origin.
Nondiscrimination
DTC provides its programs and services without discrimination based on race, color, or national origin under Title VI of the Civil Rights Act of 1964. Anyone who believes they have experienced prohibited discrimination may submit a complaint.
File A Complaint
Submit a signed written complaint to the Title VI Coordinator within 180 days of the alleged incident. Include:
- Your name, mailing address, telephone number, and email address.
- The incident date and location, what happened, and why you believe discrimination occurred.
- Names and contact information for witnesses, if available.
- Your signature on the written complaint.
Email civilrights@thepeoplemover.com or call 313-224-2160 for help, translation, or an accessible format.
Detroit Transportation Corporation
500 Griswold Street, Suite 2900
Detroit, MI
48226
Address mailed complaints to the Title VI Coordinator. Fax: 313-224-2134. If submitting by fax, DTC’s published instructions also request the original signed copy within the filing period.
What Happens Next
- DTC acknowledges receipt within seven days.
- The published investigation period is 60 days. If more information is requested, the complainant has 14 business days to respond; otherwise the case may be administratively closed.
- DTC provides a closure letter or a letter of findings following its review.
- An appeal may be submitted within ten days of the decision letter to the General Manager for review by a panel.
A complaint may also be filed with the Federal Transit Administration, Office of Civil Rights, East Building, 5th Floor–TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.