Boarding & Announcements
Station elevators, train space for mobility devices, audio station announcements, and door chimes support accessible travel. The accommodations brochure explains wheelchair securement and mobility-scooter guidance.
Accessibility & ADA
Request an accommodation, accessible information, or help with an accessibility complaint.
Reasonable Accommodations
DTC considers reasonable changes to policies, practices, and procedures so people with disabilities can use its programs and services. Request a modification at 313-224-2160 or civilrights@thepeoplemover.com.
Passenger Assistance
Service Animals
Service animals are welcome aboard. DTC’s published rider guidance calls for a harness or leash.
During A Delay
Follow Control Center announcements. If a train is between stations, remain aboard and use the emergency communication system for assistance. Leave the train only when it is at a station with its doors open, or as directed during an assisted evacuation.
Contact The Control Center
Emergency communication devices in trains, stations, and elevators connect directly with the Control Center. Call 313-963-0171 for assistance.
For current elevator and station access notices, visit People Mover rider accessibility information.
ADA Complaints
File an accessibility complaint within 180 days of the most recent alleged incident, in writing or by phone. Written complaints should include:
- Your name, mailing address, telephone number, and email address.
- The incident date and location, what happened, and why you believe discrimination occurred.
- Names and contact information for witnesses, if available.
- Your signature on the written complaint.
Email civilrights@thepeoplemover.com or call 313-224-2160 for help, translation, or an accessible format.
Detroit Transportation Corporation
500 Griswold Street, Suite 2900
Detroit, MI
48226
Address correspondence to the ADA Coordinator. DTC’s published investigation period is 60 days. If more information is requested, respond within 14 business days to avoid administrative closure. A closure letter or letter of findings explains the result. Appeals may be sent to the General Manager within ten days of that letter.
Complaints may also be submitted to the Federal Transit Administration, Office of Civil Rights, East Building, 5th Floor–TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.
Accessibility Documents
ADA Accommodations BrochureBoarding, mobility devices, assistance, and accessible communication
PDF / 758 KB ↓
ADA Complaint Form — EnglishFillable complaint form
PDF / 645 KB ↓
Formulario de queja de ADA — EspañolFillable complaint form in Spanish
PDF / 619 KB ↓
نموذج شكوى ADA — العربيةFillable complaint form in Arabic
PDF / 749 KB ↓
Website Accessibility
If you have difficulty using this website or need a document in an accessible format, email marcom@thepeoplemover.com or call 313-224-2160. Relay users can dial 711.
Include the page address or document name and what you were trying to do. If helpful, tell us the browser or assistive technology you use and how you would like us to contact you.